These terms apply when you create an account, buy classes or book a class on a studio's booking page that runs on Reformer Pilates Booking (“RPB”), operated by Tekun B.V., Zeestraat 61A, 2042 LB Zandvoort, the Netherlands (KvK 69071349).
1Who you are booking with
Your agreement for classes, packs, memberships and shop items is with the studio named on the booking page. The studio sets the classes, prices and policies, teaches the classes, and is responsible for them. RPB provides the booking software the studio uses and is not a party to your purchases.
2Your account
Keep your details accurate and your password to yourself. One account works at every studio on RPB; each studio only sees your details once you sign up or book with them.
3Buying classes
- Prices are shown on the booking page and include VAT where it applies.
- Payments are processed by Stripe on the studio's own Stripe account. The studio is the seller and receives your payment.
- A class pack gives you the number of classes shown and is valid for the period shown on the booking page. Classes left when it expires can no longer be used.
- A monthly membership renews every month until you cancel it. You can cancel from your account page; it then runs until the end of the month you have paid for.
4Booking and cancelling
Booking a class uses one class credit (a membership covers its classes instead). The studio's cancellation policy, shown on its booking page, says until when you can cancel and get your credit back. If you cancel later than that, or don't come, the credit is used. The studio may cancel or move a class; if it cancels, your credit is returned.
5Refunds
Refunds are decided and paid by the studio, in line with its own policy. Ask the studio directly. Your rights under the consumer law of your country are not affected.
6Your health
Tell your instructor about injuries, pregnancy or anything else they should work around, before class. You can also save health notes on your account; the studio keeps them only with your consent and you can remove them at any time.
7Refi, the assistant
The booking page has an AI assistant, Refi, that answers questions about the studio and your bookings. Its answers can be wrong; the studio's own information and policies always apply. Please don't share health details with Refi.
8Your data
The studio decides what happens with your personal data and RPB processes it on the studio's behalf. How that works is described in our Privacy Policy.
9Questions
For questions about classes, bookings, payments or refunds, contact your studio. For problems with the software itself, email info@reformerpilatesbooking.com.