Terms of service

RPB is a multi-tenant booking and payments platform for small- group reformer pilates studios. We provide the software, payment processing infrastructure via Stripe, transactional email delivery, and the supporting data infrastructure required to operate the Studio's booking page and admin shell.

The Studio is responsible for the content displayed on its booking page, the accuracy of pricing and class information, the delivery of in-person services to its clients, compliance with local fitness/wellness regulations, and the accurate collection and reporting of taxes on revenue collected via the Platform.

The Platform operates on a usage-based fee model with no monthly subscription, no setup fee, and no minimum commitment:

• Free tier. The first €1,000 of online revenue collected via the Platform in a calendar month is free of platform fees. The Studio pays nothing to RPB in any month where its revenue stays below this threshold.
• Usage tier. Above €1,000 of revenue in a calendar month, RPB charges a platform fee of 2.5% on the portion of revenue exceeding €1,000. For example, revenue of €1,500 in a given month results in a platform fee of €12.50 (2.5% of €500).
• Monthly cap. The platform fee charged to a Studio will not exceed €250 in any calendar month. This ceiling is reached at €11,000 of monthly revenue (€1,000 free, then 2.5% of the next €10,000). Once it is reached, no further platform fee is charged on payments received in that month. The ceiling applies per Studio account and resets on the first day of each calendar month, at the same time as the free tier.
• Refunds.If the Studio refunds a payment in full, RPB returns the platform fee charged on that payment. Where a payment is refunded in part, the platform fee is not returned, though the refunded amount is deducted from the Studio's monthly revenue total and therefore reduces the fee on subsequent payments in that month. Stripe's own processing fees are not returned on any refund, in line with Stripe's standard terms.
• Stripe processing.Stripe's payment processing fees (approximately 1.5% + €0.25 per transaction for EU cards) apply to all online card payments. These fees are charged by Stripe directly and are separate from the platform fee. The €1,000 threshold is measured on what clients pay, before Stripe's fees are deducted. Stripe's fees are deducted from the gross transaction amount before payout.
• Payments outside the Platform. Bookings paid in cash, by bank transfer, or through any non-Platform channel do not pass through Stripe, do not count toward the €1,000 threshold, and do not incur any platform fee.
• Complimentary credits. Credits granted by the Studio at no charge to the client do not incur platform fees as no payment was processed.

Payouts.Client payments are collected through the Studio's own connected Stripe account (Stripe Connect). The Studio is the merchant of record. Stripe pays the Studio's funds out to the Studio's nominated bank account directly, on Stripe's standard payout schedule. RPB never holds or transfers the Studio's funds. The applicable platform fee (as defined above) is deducted automatically as an application fee on each transaction at the time of payment. Stripe's own payment processing fee is charged by Stripe to the Studio's connected account and is separate from RPB's platform fee. The Studio can view every payment, payout, fee and refund in its Stripe dashboard.

No card on file required.RPB's share is taken automatically per transaction as Stripe processes each payment, so the Studio never provides a credit or debit card to RPB. If the Studio terminates this agreement, RPB stops taking the platform fee on future transactions; payouts of funds already collected continue on Stripe's normal schedule.

RPB reserves the right to amend the fee model on at least thirty (30) days' written notice to the Studio. The Studio may terminate this agreement at any time prior to the new fees taking effect.

Payment processing services for Studios on RPB are provided by Stripe and are subject to the Stripe Connected Account Agreement, which includes the Stripe Terms of Service (collectively, the “Stripe Services Agreement”). By agreeing to these Terms or continuing to operate as a Studio on RPB, the Studio agrees to be bound by the Stripe Services Agreement, as the same may be modified by Stripe from time to time. As a condition of RPB enabling payment processing services through Stripe, the Studio agrees to provide RPB with accurate and complete information about the Studio and its business, and authorises RPB to share it and transaction information related to the Studio's use of the payment processing services provided by Stripe.

Stripe account.The Studio opens its Stripe account through onboarding hosted by Stripe, where Stripe verifies the Studio's identity and bank details. The Studio manages its account, payouts and disputes in the Stripe Express dashboard, reachable from the Platform. The Studio keeps the information it gives Stripe accurate and up to date.

Refunds, disputes and chargebacks. The Studio is the merchant of record and is responsible for refunds it grants, for disputes and chargebacks raised by its clients, and for any related fees charged by Stripe. The Studio responds to disputes promptly and provides the evidence Stripe requests.

Negative balances.Under the Stripe Services Agreement, RPB as the platform is liable to Stripe for losses on connected accounts that cannot be recovered from the account itself. Where the Studio's Stripe balance becomes negative (for example after refunds, chargebacks or dispute fees exceeding the available balance), the Studio shall bring the balance back to zero, and shall reimburse RPB on demand for any amount Stripe recovers from RPB in connection with the Studio's account. RPB may offset such amounts against sums due to the Studio, invoice the Studio for them, and pause online payments on the Studio's booking page while an amount remains unpaid.

The Platform is provided for legitimate reformer pilates and related fitness/wellness operations. The Studio agrees not to use the Platform to facilitate transactions for goods or services that violate applicable law, Stripe's prohibited and restricted business categories, or that misrepresent the nature of the service being purchased.

The Studio is the data controller for its clients' personal data. RPB acts as the data processor. The terms of this relationship are set out in the separate Data Processing Agreement. The Studio is responsible for collecting GDPR consent from its clients for marketing communications. RPB surfaces consent controls on the client account page and honours unsubscribe requests within 24 hours.

Your clients' booking terms.Clients who sign up on the Studio's booking page agree to the booking terms, under which the Studio is their provider and the Studio's own cancellation policy applies. The Studio keeps its cancellation policy, prices and class information accurate on the Platform.

RPB targets 99.5% monthly uptime measured at the public booking page. Scheduled maintenance is announced by email at least 48 hours in advance. No service credit is provided for downtime caused by upstream provider outages (Supabase, Stripe, Resend, Vercel) but RPB will keep the Studio informed of recovery progress.

The Studio may stop using the Platform and end this agreement at any time, with no notice period. RPB may end this agreement with 30 days' written notice. On termination, RPB exports the Studio's customer and booking data to a CSV bundle (Stripe continues to pay out any balance on the Studio's Stripe account on its normal schedule), and deletes Studio data from active systems within 90 days. Backups retain data for up to 12 months for restore purposes.

RPB's aggregate liability under these Terms is limited to the platform fees paid by the Studio in the 12 months preceding any claim. RPB is not liable for indirect or consequential losses (lost revenue, lost client goodwill, etc.) except where required by applicable law. This limit does not apply to the Studio's obligations under section 4 (negative balances, refunds, disputes and chargebacks).

We may update these Terms by posting a new version with a revised effective date. Substantive changes are notified to the Studio's billing email at least 30 days before they take effect. Continuing to use the Platform after that date means accepting the updated version.

These Terms are governed by Dutch law. Disputes will be submitted to the competent court of the District Court of Noord-Holland (Rechtbank Noord-Holland), the Netherlands.

RPB is operated by Tekun B.V., Zeestraat 61A, 2042 LB Zandvoort, the Netherlands (KvK 69071349). Questions about these Terms: info@reformerpilatesbooking.com.